About Us
Why Work With HN Consulting?
One of our key points of differentiation is the balance of intellectual capital that we bring to your team. We’ve sat on both sides of the supplier/buyer relationship, understanding the variables in optimizing your supplier structure and relationships but also have a depth of experience that can only be gained from being personally accountable for the function within a large multinational corporate.
Change management is a critical success factor within any program and having resources to call upon who have not only executed the technical requirements but can advise on the most effective strategy options that best fit your corporate culture and business environment adds considerable value and accelerates the change process.
Our research, analytical and validation services will ensure the optimization of your travel and expense management processes & policies. We have over 88 years of experience and expertise that when combined with your team will accelerate improvement, drive savings and increase value to your business.
Our Client Offering
Completely independent, we partner with our clients to combine your knowledge of your company structure & culture with our subject matter expertise, industry relationships and benchmarking & analysis tools.
HN Consulting works with clients from small-medium enterprises to major multinationals and government organizations, across all industry sectors.
We bring value to all clients, whether you are in the early stages of building your travel and expense management program, or if you are looking to further refine an already mature program.
Offering both outsourced and project consultancy, we will give guidance and advice at every step of the way and are committed to our clients, in delivering on what is required and needed.
We are committed to make sure your company executes best practices, methods, and controls, while utilizing the best technologies in order to help you receive the optimum service at the lowest effective cost.
Our team
HN Consulting seeks to compliment your resources and knowledge of your business & culture with a balanced team who combine corporate travel industry knowledge & technical expertise with business & geographical experience.
Robert Norman
Partner
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Twenty years of procurement, travel, and expense management experience, from the perspectives of both the supplier and buyer. With expertise in global travel agency, airline, hotel and ground transportation procurement, expense and policy management, online technology, and travel reporting.
Robert, originally from the UK, has worked across multiple markets in Europe, the Americas, Asia and Australasia. With extensive experience in pharmaceutical, banking, technology, oil & gas, shipping and manufacturing industries, he is well positioned to support your business in achieving its goals. Significant ROI has recently been made by global companies from the Insurance, Legal and Banking sectors by engaging HN Consulting to assist with completing detailed reviews of travel & expense policies, travel supplier contracts and their overall travel management programs.
Simon Hague
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Twenty-eight years of experience in travel, procurement and expense management. Simon has held senior leadership positions within global travel management companies based in EMEA and Asia-Pacific and gained valuable experience of supporting numerous global travel programs across multiple industries. In 2000 Simon joined a global banking & financial services company (Morgan Stanley) accountable for travel and procurement. Simon successfully developed the travel program in Asia Pacific, consolidating suppliers, establishing management reporting, governance & controls (policy management, automated pre-trip approval etc.), enhanced service, managed risk, implemented process enhancement (e.g. leveraged an online booking tool to offshore fulfilment to a low cost service centre) and delivered significant savings over twelve years. Simon has practical hands on experience working from the perspectives of the supplier and the buyer and is able to leverage this to deliver value to HN’s clients.
Simon has been working with multi business conglomerates to optimize value from cross leveraging consolidated spend as well as firms from the consulting, hospitality, property and banking industries. He has managed a number of recent RFP’s and negotiations with airlines, hotels and travel management companies and currently advises a number of global and regional travel managers to help them develop program strategy, overcome roadblocks and optimise their programs.
Debbie Willocks
Executive Consultant
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Deborah has worked across multiple markets in Europe, Australasia and Asia, most recently has regional head of travel for two large US banks. Her project management skills, detailed approach and positive energy will help your company achieve its travel & expense management goals.
Tiff Ho
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Tiff joined HN after working for both Cathay Pacific and Hong Kong Airlines within their corporate sales and contracting teams. Here she gained hands on experience of airline revenue management, corporate RFP’s and contract setting. Tiff has experience of analysing a corporate’s performance against their airline agreements and developing optimisation strategies. This knowledge, when applied to our clients, has proved highly valuable in negotiating supplier agreements. Tiff has comprehensive knowledge of supplier contract structures, is skilled in data interpretation, visual analytics and identifying opportunities for our clients.
Tiff is fluent in English, Mandarin and Cantonese, speaks basic Japanese and graduated from The University of Hong Kong.